At African Queen Naturals, we are committed to providing our customers with high-quality natural hair care products. We also believe that your shopping experience with us should be as smooth and hassle-free as possible. That’s why we have established the following delivery and return policies for our customers in the UK:
Delivery Policy:
- We offer shipping/delivery within UK using reputable delivery companies, and we strive to deliver your order within 1-3 business days from the time you place your order.
- Shipping/Delivery fees are calculated based on the weight of your order and the delivery location.
- Orders will be processed and shipped on the same or next business day after payment is received.
- Once your order has been shipped, you will receive a tracking number via email so you can track your package’s delivery progress.
Return Policy:
- If you are not completely satisfied with your purchase from African Queen Naturals, we offer a 14-day return policy for unopened and unused products.
- To initiate a return, please contact our customer service team within 14 days of receiving your order to request a return.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
- Once we receive and verify your returned product, we will issue a refund to your original form of payment within 5 business days.
Please note that we cannot accept returns for opened or used products due to health and safety reasons. If you have any questions or concerns about our shipping and return policies, please do not hesitate to contact us. We are here to help and ensure that you have the best shopping experience possible with African Queen Naturals.