At African Queen Naturals, we are dedicated to providing our customers with exceptional customer service. Our goal is to ensure that every customer has a positive shopping experience with us, from the moment they visit our website to the moment they receive their order. To achieve this, we have established the following customer service policy:
- We believe in clear and timely communication with our customers. If you have any questions or concerns about our products or services, please do not hesitate to contact us.
- You can reach us via phone, email, or through our website’s contact form.
- Our customer service team is available to assist you during regular business hours, and we strive to respond to all inquiries within 24 hours.
- We provide detailed information about all of our products on our website, including ingredients, directions for use, and customer reviews.
- If you have any questions about a product, please do not hesitate to contact us for more information.
- We strive to make the ordering process as smooth and easy as possible for our customers.
- We provide clear information about our products, pricing, and shipping options on our website.
- If you experience any issues with the ordering process, please contact us immediately so we can assist you.
- We use reputable shipping/delivering companies to ensure that your order is delivered in a timely and safe manner.
- We provide tracking information for all shipped orders so you can monitor your delivery’s progress.
- If you experience any issues with shipping/delivery, please contact us immediately so we can assist you.
- We offer a 14-day return policy for unopened and unused products.
- If you need to return a product, please contact us to initiate the return process.
- We strive to process returns as quickly as possible, and we issue refunds within 5 business days of receiving and verifying returned products.
At African Queen Naturals, we value our customers and are committed to providing exceptional customer service. If you have any feedback or suggestions on how we can improve our customer service, please do not hesitate to contact us. We are always looking for ways to better serve our customers.